Privacy Policy

Introduction

Welcome to Nubia Studio ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video generation platform.

Nubia Studio is based in South Africa and complies with the Protection of Personal Information Act (POPIA). Our platform is accessible globally, and we respect the privacy rights of users wherever they are located. If you are in a jurisdiction with specific data protection laws (such as GDPR in the EU, CCPA in California, or similar laws), we will work with you to honor applicable rights.

Information We Collect

1. Information You Provide

Account Information:

• Email address and name when you register
• Authentication credentials (when using Google OAuth or other authentication methods)
• Payment information (processed securely through our payment processor)
• Profile information you choose to add

Content You Create:

• Text prompts you submit for video generation
• Video generation parameters and settings
• Feedback and support communications

2. Information Collected Automatically

Usage Data:

• Video generation history and frequency
• Features and tools you use
• Time and duration of platform usage
• Interaction patterns with our interface

Technical Information:

• IP address and general location data
• Browser type, version, and settings
• Operating system and device information
• Device identifiers (where permitted)

Generated Content:

• All videos created using our platform
• Associated metadata (timestamps, resolution, duration, generation parameters)
• Video quality metrics

3. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember preferences, analyze performance, and understand user behavior.

Types of Cookies:

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us improve the platform
• Functional Cookies: Remember your preferences
• Analytics Cookies: Measure platform usage

You can control cookies through your browser settings. Note that disabling certain cookies may limit platform functionality.

How We Use Your Information

1. Providing Our Service

• Process your prompts to generate AI videos
• Maintain and operate the platform
• Develop new features and improvements
• Personalize your user experience
• Monitor and enhance platform performance

2. AI Model Development and Training

We use your data to improve our AI models. Specifically, we may use your prompts, generated videos, and usage data to train and improve our video generation AI, enhance video quality and accuracy, reduce generation errors, and develop new features.

When using data for model training, we:

• Aggregate and anonymize data where possible
• Remove personally identifiable information
• Implement privacy-preserving techniques
• Follow ethical AI development practices

By using Nubia Studio, you agree to this use of your data for AI improvement.

3. Account Management

• Create and maintain your account
• Process payments and manage subscriptions
• Track credit usage and generation limits
• Send transactional emails and notifications
• Provide customer support

4. Security and Compliance

• Detect and prevent fraud and abuse
• Enforce our Terms of Service
• Moderate content for policy violations
• Respond to legal obligations
• Protect user safety and platform integrity

5. Communications

• Send important service updates
• Notify you of account changes
• Respond to your inquiries
• Provide customer support
• Send optional marketing communications (with consent)

6. Analytics and Research

• Analyze usage patterns and trends
• Generate aggregated, anonymized statistics
• Measure feature adoption
• Optimize user experience

How We Share Your Information

We do not sell your personal information.

1. Service Providers

We work with trusted third-party providers who process data on our behalf:

• Cloud service providers for data storage and computing
• Payment processing services for secure payment transactions
• Authentication services (including Google OAuth for social login)
• Analytics providers for usage analysis
• AI infrastructure providers for video generation
• Email service providers for transactional emails
• Security and fraud prevention tools

All service providers are contractually obligated to protect your information and use it only for specified purposes.

2. Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service
• Protect our rights, property, and safety
• Protect the rights and safety of our users
• Prevent fraud, security threats, or illegal activities

3. Business Transfers

If Nubia Studio is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent platform notice, and the acquiring entity must honor this Privacy Policy.

4. Aggregated Data

We may share aggregated, anonymized data that cannot identify you for industry reports, research purposes, and platform statistics.

5. With Your Consent

We may share information for other purposes with your explicit consent.

Data Storage and Security

Storage Location

Your data is stored on secure cloud infrastructure. While we primarily serve the African market, our infrastructure is distributed globally for optimal performance and reliability.

International Data Transfers

Your information may be transferred to and processed in countries outside South Africa, including the United States and European Union, where our cloud service providers operate. When transferring data internationally, we implement appropriate safeguards including encryption of all data in transit and at rest, and contractual protections with service providers.

Security Measures

We implement industry-standard security measures including:

Technical Safeguards:

• End-to-end encryption for data in transit (TLS 1.3)
• Encryption at rest using AES-256
• Secure authentication protocols
• Multi-factor authentication options
• Regular security patches and updates

Organizational Safeguards:

• Access controls and authorization
• Employee security training
• Incident response procedures
• Regular security audits
• Data backup and disaster recovery

Limitation: Despite our security measures, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the security of your account credentials.

Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy.

Account Data:

• Active accounts: Retained while your account is active
• Deleted accounts: Removed within 30 days (backup retention up to 90 days)

Generated Videos and Prompts:

• Retained indefinitely unless you delete them
• Deleted content removed within 30 days (backup retention up to 90 days)

Usage and Analytics Data:

• Retained for 24-36 months
• Anonymized for longer-term analysis

Payment Information:

• Transaction records retained for 7 years (legal requirement)
• Payment card details not stored (handled by payment processor)

Backup Data:

• System backups retained for 90 days

Data may be retained longer when required by law, involved in legal proceedings, or necessary to enforce our rights.

Your Rights and Choices

Universal Rights (All Users)

Access Your Information:

• Request a copy of your personal information
• View your generation history and prompts
• Download your generated videos

Correct Your Information:

• Update inaccurate or incomplete information
• Modify your account details

Delete Your Information:

• Request deletion of your account
• Delete individual videos and prompts
• Remove generation history

Data Portability:

• Export your data in a machine-readable format

Opt-Out of Communications:

• Unsubscribe from marketing emails
• Manage notification preferences

Additional Rights Based on Your Location

Depending on where you are located, you may have additional rights under local data protection laws, such as the right to object to processing, right to restrict processing, or right to lodge a complaint with a regulatory authority.

If you are in the EU, California, or another jurisdiction with specific privacy laws, contact us to exercise any applicable rights.

Exercising Your Rights

To exercise any of these rights, email [email protected] with subject line "Privacy Rights Request" and include your full name, email address, and specific right you wish to exercise.

Response Time: We aim to respond within 30 days.

Verification: To protect your privacy, we will verify your identity before fulfilling requests.

Age Restrictions and Children's Privacy

Minimum Age: Nubia Studio is not intended for children under 13 years of age (or the minimum age required in your jurisdiction, whichever is higher).

• We do not knowingly collect information from children under 13
• If we discover we have collected information from a child under 13, we will delete it promptly
• Parents or guardians who believe we have collected information from a child under 13 should contact us immediately

Automated Decision-Making and AI Transparency

AI-Powered Video Generation

Our platform uses artificial intelligence to generate videos from text prompts. Generation quality depends on prompt clarity, model capabilities, and system resources. Results may vary and are not guaranteed to be accurate or error-free.

No Automated Decisions About You

We do not use AI to make automated decisions that significantly affect your legal rights or similar significant effects. AI is used solely for video generation based on your prompts. Human review is available for content moderation decisions.

Training Data and Model Improvement

Data Used for Training:

With your use of the platform, we use your prompts (anonymized and aggregated), generated videos (anonymized and aggregated), usage patterns, and interaction data for training.

Training Practices:

• Data is anonymized and aggregated before use in training
• Personally identifiable information is removed
• We implement privacy-preserving machine learning techniques
• Training data is secured and access-controlled

AI Limitations and Risks

Known Limitations:

• AI-generated videos may contain errors, artifacts, or inconsistencies
• Results depend on prompt quality and specificity
• Models may reflect biases present in training data
• Generation capabilities are constantly evolving

User Responsibility - You are responsible for:

• Reviewing generated content before use
• Ensuring compliance with applicable laws
• Verifying accuracy of generated content
• Not misusing or misrepresenting AI-generated content

Third-Party Links and Services

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to third-party services. We are not responsible for third-party privacy practices, and third parties have their own privacy policies. We encourage you to review third-party privacy policies.

When you use Google OAuth or similar services, you are subject to the third party's privacy policy, and we receive only information you authorize.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, new features, or legal requirements.

Notification of Changes - We will notify you by:

• Posting the updated Privacy Policy on our platform
• Updating the "Last Updated" date
• Sending email notifications (for significant changes)
• Displaying prominent notices on our website

Your Acceptance: Your continued use of Nubia Studio after changes constitutes acceptance of the updated Privacy Policy. If you disagree with changes, you may stop using the platform, delete your account, or exercise your data deletion rights.

Regulatory Authorities

If you believe your privacy rights have been violated, you may lodge a complaint with the appropriate regulatory authority:

For users in other jurisdictions, contact your local data protection authority.